Privacy Policy

At Harris Bros. Ltd – Joinery and Property Maintenance, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, address, phone number, email address
Technical Data: IP address, browser type and version, device information, operating system, and platform
Usage Data: Information about how you use our website, including pages visited and time spent on the site
Marketing & Communication Data: Your preferences in receiving communications from us

2. How We Collect Your Data

We collect personal data through the following methods:

Direct interactions: When you contact us via forms, email, or phone, or request a quote
Automated technologies: Through cookies, server logs, and analytics tools when you browse our website
Third parties: Such as analytics or website hosting providers

3. How We Use Your Data

We use your personal data for the following purposes:

To provide our services: Responding to enquiries, providing quotes, and delivering property maintenance, joinery, and related services
To manage our website: Improving performance, functionality, and user experience
To communicate with you: Responding to messages or sending updates you have requested
To meet legal obligations: Including accounting, tax, and regulatory requirements

We only use your data where we have a lawful basis to do so under UK GDPR.

4. How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal information, including:

Secure website connections (HTTPS)
Restricted access to personal data
Secure data storage and system controls

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

5. Cookies and Tracking Technologies

Our website uses cookies to help improve functionality and analyse website traffic. Cookies allow us to understand how visitors use our site and help us improve performance.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

6. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your data with trusted third parties who help us operate our website or deliver services (such as IT or hosting providers). These parties are required to keep your data secure and confidential.

We may also disclose information where required by law or to protect our legal rights.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing of your data
Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or regulatory obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will take effect immediately upon publication.

10. Contact Us

If you have any questions about this Privacy Policy, how we use your data, or wish to exercise your data protection rights, please contact us using the details provided on our website.